1. Acceptable Use

You agree not to use our hosting or cloud services for unlawful, abusive, or harmful purposes. This includes but is not limited to sending spam, distributing malware, infringing copyright, or engaging in denial-of-service attacks. We reserve the right to suspend or terminate services that breach our Acceptable Use Policy.

2. Service Levels

We guarantee 99.9% uptime per calendar month, excluding scheduled maintenance, emergency maintenance, and circumstances beyond our reasonable control. If uptime falls below this threshold, you may be eligible for service credits.

3. Backups & Data

We provide routine backups of our hosting infrastructure; however, you are responsible for maintaining your own copies of data and website content. We are not liable for loss of data, corruption, or restoration costs unless explicitly stated in a managed service contract.

4. Security

We implement technical and organisational measures to safeguard your data and services, but we cannot guarantee immunity against all cyber threats. You are responsible for maintaining secure passwords, updating software, and ensuring your applications are not vulnerable.

5. Resource Usage

Resource allocations such as bandwidth, CPU, RAM, and disk space must be used fairly and within your plan limits. Excessive usage that impacts other customers may result in suspension, throttling, or a requirement to upgrade to a higher plan.

6. Money-Back Guarantee

Shared hosting packages come with a 30-day money-back guarantee. Refunds exclude domain registration, SSL certificates, software licences, and any add-ons. After 30 days, fees are non-refundable.

7. Suspension & Termination

We may suspend or terminate your hosting or cloud services immediately if you breach these terms, fail to pay invoices, or compromise the security or stability of our systems. You may terminate with 30 days’ written notice after the initial term or renewal term.

8. Support

Our technical support is available via our helpdesk during normal business hours. Emergency out-of-hours support is available for critical issues affecting uptime. Support does not include custom development, application errors, or issues outside our hosting environment.

9. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages, including loss of profit, data, or business opportunities. Our maximum liability in any 12-month period is limited to the total fees you paid for the affected service.