Website support with a response time you can count on.
Updates, backups, security and fixes, looked after by the people who know how your site is built. Choose the plan that matches how quickly your business needs us, and you’ll always know when we’ll get to it.
What’s going on with your website?
Changes made for you, without a fresh quote every time.
Plenty of websites go out of date because they’re hard to change. With a support plan, maintenance time is set aside every month, and on Premium we’ll add new pages and update your content for you.
- Maintenance time included every month
- New pages and content changes on Premium
- No quote needed for each small job
- The same team each time
Taking over from someone else.
We regularly support websites we didn’t build. Before we take anything on, we review how it’s built and the condition it’s in, and tell you about any risks. When UK Open College’s previous developer left them in a mess, that review is where we started.
- A review of how your site is built
- Risks explained up front
- WordPress, Laravel and bespoke sites
- Honest if we’re not the right fit
Updates, backups and security, done for you.
Outdated plugins are the easiest way into a website. We keep WordPress and your plugins up to date, back your site up every night and watch for malware, so problems are caught before they become emergencies.
- Core and plugin updates
- Nightly off-site backups, restored when needed
- Malware monitoring and removal
- Hacked sites fixed at no extra cost on a plan
When your website can’t wait.
If your website or system takes orders, bookings or runs part of your business, waiting isn’t an option. Premium gives you a six-hour response and uptime monitoring, and we can set up a custom package or SLA around your system.
- A six-hour response on Premium
- Uptime monitoring and alerts
- Custom packages and SLAs
- Laravel and bespoke applications too
A few of the businesses we’ve worked with over the years.
Choose how quickly you need us.
Every plan comes with a response time, so you know when we’ll get to your request. Proactive advice and email support are included during office hours.
24 hours
Standard
Updates, backups and security looked after.
- Nightly off-site backups
- Core and plugin updates
- Backup restoration
- Malware monitoring and removal
12 hours
Enhanced
Everything in Standard, plus time to keep it running well.
- Performance checks
- Database optimisation
- 1 hour of maintenance time a month
6 hours
Premium
Everything in Enhanced, plus changes made for you.
- Uptime monitoring and alerts
- New pages and content changes
- 2 hours of maintenance time a month
Not on a plan? We’ll still help. Requests are handled in and around our existing workload, so there’s no set response time.
New website with us? You get the Enhanced plan free for six months, with no obligation to carry on. Need something different? We also put together custom packages and SLAs.
Why a plan is worth having.
Without a plan
- Requests fitted in around our existing workload
- No set response time
- A fresh quote for every job
- Updates left until something breaks
- Hacked site repairs charged
With a support plan
- A response time agreed up front
- Maintenance time already set aside
- Small jobs done without a fresh quote every time
- Updates, backups and checks done for you
- Hacked sites fixed at no extra cost
Taking on a site we didn’t build.
1
Review it
We look at how your site is built, the platform and plugins, and the condition it’s in.
2
Tell you what we find
You get an honest picture, including any risks you should know about.
3
Agree a plan
We recommend the support plan that fits, or point you somewhere better if we’re not a match.
4
Look after it
Updates, backups and fixes from a team that now knows your site.
We support WordPress, Laravel and bespoke applications. On another platform? We’ll review it first and tell you if we can help.
“After being left in a complete mess by our previous developer, we turned to Richard and his team for help. They are a breath of fresh air.”
UK Open College · Google review
Questions we get asked.
Not sure which plan you need?Talk to a real person, not a ticket queue. Call 01827 781311 or send us a message.
Why isn’t my request being done straight away?
Without a support plan, requests are handled in and around our existing workload, so everyone is treated fairly. If you need us to respond within a set time, a support plan gives you a 24, 12 or 6 hour response, and an SLA can go further.
What’s the difference between the plans?
Standard covers updates, backups and security. Enhanced adds performance checks, database optimisation and an hour of maintenance time a month. Premium adds uptime monitoring, content changes and two hours of maintenance time. Each one comes with a faster response time.
Can you support a website you didn’t build?
Yes. We support WordPress, Laravel, custom web apps and sites on other platforms. Before we take anything on, we review how it’s built, its condition and any risks you should know about.
My developer’s stopped responding. Can you take over?
Usually, yes. We’ll review the site first so we understand how it’s built, then agree a plan for looking after it from there.
What happens if my site gets hacked?
If you’re on a support plan, we fix it at no extra cost. Without one, it’s a chargeable fix. Regular updates and malware monitoring make it much less likely in the first place.
Does Webforward only support WordPress websites?
No. We also support Laravel and bespoke applications. For other platforms, we’ll look at how your site is built and tell you honestly whether we’re a good match.
Do you offer custom packages or SLAs?
Yes. If your website or system is business-critical, we can put together a package or SLA with the response times and availability you need.
Do I get support with a new website?
Yes. When we build your website, you get the Enhanced plan free for six months, with no obligation to continue afterwards.
More than support.
The team looking after your site can also build what comes next and host it, so it all stays with people who know how it works.
Build
Web development
New features, integrations and custom plugins for the site you already have.
Hosting
UK hosting
Hosting in our UK data centres, looked after by the same team that supports your site.
Redesign
Website design
When your site has done its time, we’ll design and build the next one.
Tell us about your website.
Tell us what you’re running and what’s going on with it, and we’ll recommend the support that fits. Or call your project lead on 01827 781311.