SWIP

A platform built to keep installers certified and warranties covered

  • Business System
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Overview

SWIP LTD are a specialist system designer and material supplier of insulation solutions, working with a large network of installers across the country. We built a bespoke digital platform to bring their training, certification, inspection and warranty processes together in one place, replacing a setup that relied heavily on manual admin.

  • Bespoke platform covering the full installer journey, from registration to warranty
  • Online booking for training sessions and inspections
  • Certificates issued automatically based on installer experience level
  • Remote inspections carried out through a built-in video call tool
  • Warranties generated automatically and stored securely for 25 years
  • Dedicated dashboards for installers, inspectors, agents and administrators

The Challenge

With large numbers of installers and inspections to manage, SWIP needed a way to simplify training, certification, inspections, and long-term warranty storage. Their existing processes relied on excessive manual administration, which made it difficult to stay fully compliant and keep a clear record of who had done what, when.

The Result

By bringing training, certification, inspections, video calls, communications, and warranty management into a single platform, SWIP has reduced manual admin, strengthened compliance tracking, and given installers and contractors alike a smoother, more transparent process from first registration through to a completed, warrantied job.

What We Did

  • Designed and built a bespoke platform covering the full installer lifecycle
  • Built online registration and training booking for installers
  • Built experience-based certificate issuing
  • Built installer profiles storing certification records, linked companies and job histories
  • Streamlined the inspection process, from booking through to a completed C2 inspection
  • Built a custom video conferencing tool for remote inspections
  • Added automated text and email reminders to keep bookings on track
  • Built live chat between installers and agents for inspection queries
  • Automated warranty generation and secure long-term storage
  • Built dedicated dashboards for installers, inspectors, agents and administrators

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