Hosting & Cloud Services Terms
These Hosting & Cloud Services Terms apply where you purchase shared hosting, VPS, dedicated servers, or cloud services from Webforward. They set out the conditions of use, service levels, and guarantees alongside our General Terms & Conditions.
1. Acceptable Use
You agree not to use our hosting or cloud services for unlawful, abusive, or harmful purposes. This includes but is not limited to sending spam, distributing malware, infringing copyright, or engaging in denial-of-service attacks. We reserve the right to suspend or terminate services that breach our Acceptable Use Policy.
2. Service Levels
We guarantee 99.9% uptime per calendar month, excluding scheduled maintenance, emergency maintenance, and circumstances beyond our reasonable control. If uptime falls below this threshold, you may be eligible for service credits.
3. Backups & Data
We provide routine backups of our hosting infrastructure; however, you are responsible for maintaining your own copies of data and website content. We are not liable for loss of data, corruption, or restoration costs unless explicitly stated in a managed service contract.
4. Security
We implement technical and organisational measures to safeguard your data and services, but we cannot guarantee immunity against all cyber threats. You are responsible for maintaining secure passwords, updating software, and ensuring your applications are not vulnerable.
We carry out routine automated security scans of websites and applications hosted on our infrastructure to identify malware, malicious code, or other security threats. Where malware or malicious activity is detected, we reserve the right to suspend the website’s ability to send email until the issue has been investigated and resolved.
5. Resource Usage
Resource allocations such as bandwidth, CPU, RAM, and disk space must be used fairly and within your plan limits. Excessive usage that impacts other customers may result in suspension, throttling, or a requirement to upgrade to a higher plan.
6. Money-Back Guarantee
Shared hosting packages come with a 30-day money-back guarantee. Refunds exclude domain registration, SSL certificates, software licences, and any add-ons. After 30 days, fees are non-refundable.
7. Suspension & Termination
We may suspend or terminate your hosting or cloud services immediately if you breach these terms, fail to pay invoices, or compromise the security or stability of our systems. You may terminate with 30 days’ written notice after the initial term or renewal term.
8. Support
Our technical support is available via our helpdesk during normal business hours. Emergency out-of-hours support is available for critical issues affecting uptime. Support does not include custom development, application errors, or issues outside our hosting environment.
9. Limitation of Liability
We are not responsible for indirect, incidental, or consequential damages, including loss of profit, data, or business opportunities. Our maximum liability in any 12-month period is limited to the total fees you paid for the affected service.