Artemis Travel
Rethinking Holiday Accommodation Websites
Overview
In the summer of 2010, we began our partnership with holiday accommodation specialists Artemis Travel. With an extensive portfolio of property rentals across Turkey, Cyprus, and the Costa Del Sol, Artemis needed a digital partner to improve its online presence and make it easier for customers to book. Over our decade-long partnership, we worked with Artemis on everything from website design and hosting to email marketing and in-resort print materials.
The Challenge
Artemis offered a date-driven way to book holiday accommodation, letting customers choose from thousands of properties and book flights separately. As the business grew off the back of their website, so did the admin behind it. By the time we started work on their business system, Artemis was managing over 3,500 apartments and villas across four countries, all inside spreadsheets. Their UK head office and in-resort staff needed one easy-to-use system that brought bookings, property management, and accounts together and could automatically pull in bookings from third-party vendors like Hotels4U and Thomas Cook.
The Result
We built a bespoke management system that combined bookings, property management, and accounts into a single web panel, accessible to both the UK head office and in-resort teams. It automated the manual work that was eating into Artemis’s week, connected directly to their payment and accounting tools, and gave owners, resort teams, and cleaning staff their own logins so everyone could see exactly what they needed to see, without more spreadsheets or phone calls.
Since the launch of our new system, our business has been transformed. We no longer spend hours updating spreadsheets, and we can provide much better service to the owners of the properties we manage. We have seen a significant rise in bookings and turnover and a drop in costs as staffing needs have changed significantly.