Website maintenance that keeps you moving forward
Websites need love and attention, not just when something goes wrong, but also to prevent issues before they happen. Whatever platform you use and however you like to work with us, we’re here to make our support fit your needs perfectly.
Keep your tech up to date
We keep your website or app running on the latest versions to stay fast, reliable, and functions properly.
Stay secure
Regular patches and updates help keep vulnerabilities out and your website, business, and users protected.
Avoid downtime
We monitor your tech closely, so you don’t lose revenue or reputation to unexpected downtime.
What's actually included in "maintenance & support"?
It’s a broad term, but most of what we do falls into three areas:
WordPress Support
We provide support for both existing WordPress websites and those we’ve developed ourselves. Our services include keeping your core files, themes, and plugins updated, monitoring for security vulnerabilities, and quickly addressing any issues that may arise.
Since WordPress depends on a wide range of third-party plugins, it requires more attentive maintenance than many other platforms. Conflicts and outdated components are common causes of downtime and security problems, but we take care of these issues so you don’t have to worry about them.
In addition to daily maintenance, we can also develop new functionality as your site grows, ranging from custom page templates to more complex integrations.
Laravel and bespoke application support
For custom-built applications and platforms, whether developed on Laravel or any other bespoke framework, we offer ongoing technical support to ensure everything functions as intended. This includes server and dependency updates, performance monitoring, and troubleshooting issues as they arise.
However, our approach goes beyond simply applying generic fixes; we take the time to understand how your application operates beneath the surface. Since bespoke systems do not come with a standard support manual, we thoroughly familiarise ourselves with your codebase and architecture before taking on support tasks. This enables us to troubleshoot effectively and extend functionality safely as your platform evolves.
Support for other websites
If you’re not using WordPress or Laravel, we may still be able to assist you. Our developers have experience with a diverse range of platforms and technologies, including various CMS options and custom-coded sites. Instead of assuming we can support every system, we begin with a thorough review of your existing platform. We evaluate how it’s built, its current condition, and any potential risks, while discussing your specific needs. From there, we will confirm the best way to support your platform or guide you in the right direction if it’s not something we are suited for.
How you can work with us
Support doesn’t have to look the same for every business, so we offer a few different ways to work together:
Fixed retainer
A fixed retainer gives you dependable access to our team each month. Your agreed support time can be used for maintenance, troubleshooting, improvements and ongoing development.
Hourly support
Hourly support is ideal for occasional technical assistance, one-off fixes, investigations or smaller development requirements — without the need for an ongoing commitment.
Service Level Agreements
For business-critical websites and applications, a tailored Service Level Agreement provides clear expectations around response times, availability and issue resolution.
Why choose Webforward for maintenance & support?
When it comes to keeping your website secure, up to date, and performing at its best, we’re the trusted partner you can rely on.
- A model that fits how you actually work: retainer, hourly, or SLA, not a one-size-fits-all package
- Real platform expertise: from WordPress through to bespoke Laravel applications
- We already know how to build websites: so we know how to look after them properly too
- No guesswork on cost: clear terms, whichever way you choose to work with us
- A team that’s easy to reach: when something needs sorting, you’re not stuck in a queue
Support people trust when it matters.
Frequently Asked Questions
We get asked a lot of questions about our support service, so we’ve popped the most common ones here. Can’t find what you’re after? Get in touch; we’re happy to help.
Can you support a website you didn't build?
Yes, we support websites built by other developers, not just our own. This covers WordPress sites, Laravel applications, bespoke portals and platforms on other technologies. Before taking anything on, we run an initial technical review to check how it’s built, its condition and any risks.
My developer's stopped responding, can Webforward take over?
Yes, we regularly take over support for websites where the original developer is no longer contactable. We review the existing site, flag any issues, and step in with maintenance, security, troubleshooting and ongoing development.
Does Webforward only support WordPress websites?
No, we support WordPress, Laravel and a range of other technologies. If you’re not sure whether we can support your platform, we review it and confirm before agreeing anything.
What support plans does Webforward offer?
Three options: a fixed monthly retainer for ongoing access to the team, hourly support for one-off fixes with no commitment, and a tailored Service Level Agreement (SLA) for business-critical sites needing guaranteed response times.
Does Webforward offer guaranteed response times?
Yes, through a Service Level Agreement (SLA), which sets clear expectations for response times, availability and issue resolution. This is aimed at business-critical websites and applications.
What does Webforward's website support cover?
Routine updates, security monitoring, troubleshooting, performance improvements and ongoing development, with the exact scope depending on the support plan chosen.
Talk to us about support
Tell us about your website and what’s going on with it, and we’ll recommend a level of support that suits your organisation.